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1 .Appointment Booking:

  • To book an appointment at our salon, all new clients are required to provide a deposit. The deposit amount will range from $50 to $100, depending on the length of the appointment.

  • Existing clients may be exempt from providing a deposit, unless specified otherwise.

2. Deposit Refund Policy:

  • Deposits are 100% refundable if clients provide more than 48 hours' notice prior to the scheduled appointment.

  • If clients provide more than 24 hours' notice but less than 48 hours' notice, they are eligible for a 50% deposit refund.

  • In case clients fail to give proper notice (less than 24 hours), regardless of the reason for cancellation, they will forfeit the entire deposit amount.


3. Late Arrivals:

  • Clients are expected to arrive on time for their appointments. If a client arrives more than 15 minutes late, we may need to reschedule the appointment to ensure we can accommodate all our clients efficiently.

  • In the event of a late arrival resulting in the need for rescheduling, the client will also forfeit their deposit.


4. Cancellation and Rescheduling:

  • Clients are requested to provide advance notice if they need to cancel or reschedule their appointment.

  • Late cancellations or frequent rescheduling may result in the requirement of a future deposit for bookings.

  • We reserve the right to charge a cancellation fee for repeated no-shows or last-minute cancellations.


5. Service Complaints and Rectification:

  • Clients must notify us of any service-related complaints within 3 days of receiving the service.

  • We are committed to addressing and rectifying any issues or concerns regarding the service provided.

  • Complaints reported after 3 days may not be accepted for review or rectification.

  • If a complaint is reported within the specified timeframe, we will make every effort to rectify the issue within 2 weeks.

  • Failure to report a complaint within the specified timeframe may result in additional charges for any necessary fixes or adjustments.

We value client satisfaction and strive to provide excellent service. However, it is important to address any concerns promptly to ensure a timely resolution. Thank you for providing the opportunity to include this policy in your hair salon policies.

6. Children and Guests:

  • To ensure a relaxing and safe environment for all clients, we kindly request that children be accompanied by an adult and properly supervised during their visit.
  • Guests accompanying clients should wait in designated waiting areas, as our salon space is limited.


7. Personal Belongings:

  • We recommend clients to keep their personal belongings secure during their visit. The salon is not responsible for any lost or damaged items.


8. Health and Safety:

  • Clients with contagious conditions, infections, or lice should reschedule their appointment until they are no longer contagious or have resolved the issue.

  • The salon reserves the right to refuse service to clients exhibiting any symptoms of illness to protect the health of our staff and other clients.

9. Service Refunds:

  • Please note that we do not offer refunds for services that have already been provided.

  • We take pride in delivering high-quality services and ensuring client satisfaction during the appointment.

  • If, for any reason, a client is dissatisfied with the service received, we encourage them to notify us within the specified timeframe mentioned earlier (within 3 days) so that we can address their concerns and provide appropriate solutions, such as complimentary adjustments or re-do services.

10. Acceptance of Hair Condition and Hair Damage:

  • Please note that we cannot accept responsibility for the current condition of a client's hair or any damage that may be present before or after the service.

  • We strive to provide professional guidance and recommendations for maintaining healthy hair, but it is the client's responsibility to disclose any previous hair treatments, conditions, or damage.

  • Our stylists will assess the condition of the hair and make recommendations based on their professional expertise, but the client understands and accepts that outcomes may vary depending on the initial condition of their hair.

  • Any concerns related to hair condition or potential damage should be discussed with the stylist prior to the commencement of the service.

11. Service Quotations:

  • We offer service quotations upon request or for new clients who are unfamiliar with our pricing structure.

  • Quotations can be provided based on the client's desired service, hair length, complexity, and other factors.

  • Clients are encouraged to request a quotation prior to the appointment to have a clear understanding of the expected cost.

  • Please note that the final price may vary from the initial quotation based on additional services requested or changes made during the appointment.

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